Refund policy

Refund & Return Policy

At Ilee DeSoto | Fine Art, each piece is created with care, and I want you to feel confident when purchasing artwork for your home. Because many of our fine art prints are produced specifically for each order, please review your artwork selection, size, and order details carefully before completing your purchase.

If there is a problem with your order, please contact hello@ileedesotofineart.com, and I’ll be happy to help.

Made-to-Order Fine Art Prints

Because our fine art prints are made to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other customer preference reasons once an order has entered production.

If you need to make a change or cancel an order, please contact us as soon as possible at hello@ileedesotofineart.com. We will do our best to accommodate your request if production has not yet begun, but cancellations or changes cannot be guaranteed.

Damaged, Defective or Incorrect Orders

Please inspect your artwork as soon as it arrives.

If your order arrives damaged or defective, or if you receive the wrong item, please contact us promptly at ileedesoto@gmail.com so we can evaluate the issue and make it right.

Please include your order number, a brief description of the problem, and clear photographs of the artwork and packaging when applicable.

If your claim is approved, we will provide instructions for the appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances.

Please do not return artwork without contacting us first. Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

Made-to-order fine art prints due to change of mind or customer preference
Personalized or custom artwork
Digital products or downloadable files, if offered
Gift cards
Items clearly marked as final sale

This does not affect any rights you may have when an item arrives damaged, defective, or incorrect, or other rights provided by applicable law.

Exchanges

Because artwork is produced to order, we do not offer traditional exchanges for a different artwork or size.

If you receive a damaged, defective, or incorrect item, please contact us and we will work with you to determine the appropriate resolution.

European Union Right of Withdrawal

If your order is shipped to the European Union or another jurisdiction that provides a statutory right to cancel an online purchase, any applicable consumer rights will continue to apply.

Certain goods, including products made to a customer's specifications or clearly personalized items, may be exempt from cancellation rights where permitted by applicable law.

Refunds

If a refund has been approved, you will be notified by email.

Approved refunds will be issued to your original payment method, generally within 10 business days. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact hello@ileedesotofineart.com.