Shipping policy

Shipping Policy

At Ilee DeSoto | Fine Art, each piece is thoughtfully prepared for its journey to your home. Because many of our fine art prints are made to order, please allow time for your artwork to be produced and carefully prepared before it ships.

Order Processing & Production

Most artwork is created specifically for your order rather than pulled from pre-existing inventory. Once your order has been placed and payment has been successfully processed, it will enter production.

Production times may vary depending on the artwork, size, print format, availability, and order volume. Estimated delivery information, when available, may be provided during checkout or in your order confirmation.

Please keep in mind that production time is separate from shipping/transit time.

Once an order has entered production, we may be unable to make changes or cancel it. If you notice an issue with your order, please contact us as soon as possible at hello@ileefineart.com.

Shipping & Delivery

Shipping times vary depending on your destination, selected shipping method, carrier, and other factors outside our control.

Once your artwork has shipped, tracking information will be provided when available so you can follow its journey.

All delivery dates and transit times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, customs processing, high shipping volumes, or other circumstances beyond our control.

Shipping Costs

Shipping charges, when applicable, will be calculated and displayed during checkout before you complete your purchase.

Any available free-shipping offers or promotions will be clearly communicated on our website and may be subject to specific terms or order requirements.

Multiple Items

If your order contains multiple pieces, they may be produced or shipped separately depending on the artwork, size, print format, or fulfillment location.

As a result, you may receive more than one package and more than one tracking number for the same order. There is no need to be concerned if all pieces do not arrive at the same time.

Address Accuracy

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you discover an error after placing your order, contact hello@ileedesotofineart.com as soon as possible.

We will make every reasonable effort to help if your order has not yet entered fulfillment or shipped, but address changes cannot be guaranteed once processing has begun.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Lost, Delayed or Missing Packages

If your tracking information indicates that your package is delayed or has not arrived within the expected delivery window, please first check the tracking information provided by the carrier.

If you still need assistance, contact us at hello@ileedesotofineart.com with your order number and we will help determine the appropriate next steps.

If tracking shows an order as delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, building management, or the carrier when appropriate.

Artwork Damaged in Transit

Please inspect your artwork as soon as it arrives.

If your artwork arrives damaged, please contact us promptly at hello@ileedesotofineart.com and include:

Your order number
A brief description of the damage
Clear photographs of the damaged artwork
Photographs of the shipping packaging, including visible damage when applicable

Please retain the artwork and original packaging until the issue has been resolved, as photographs or additional information may be required to process a claim.

If the claim is approved, we will provide instructions regarding the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please refer to our Refund & Return Policy for additional information.

International Shipping

International shipping may be available to select destinations.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the recipient where permitted by applicable law.

Customs procedures may also result in additional delivery time.